Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Guarantee

  • All your help requests will be responded to in maximum sixty minutes after the ticket or email has been submitted. If your issue calls for further assistance from a sysadmin, we’ll direct the trouble ticket or the e–mail to the person on duty then leave a comment to let you know that more time will be needed for reaching a solution. Furthermore if you make use of our Managed Servers package, all of the services included there will be performed whenever you specify.

  • Top quality support service
  • A Premium Customer Service

  • If you require any help while using our Hosting Control Panel or with any of the applications that we have installed on the dedicated server for you, don’t hesitate to contact our client support team anytime via the ticketing system. Also, should you need assistance managing your dedicated web hosting server, you can order the Managed Servers package, that includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting procedures, data backup hard disk drive space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Each dedicated web hosting plan includes our cost–free Hosting Control Panel, which offers an extensive knowledgebase and a selection of step–by–step video tutorials. Whenever you need assistance working with the Hosting Control Panel, just click the Videos or Help buttons situated in the upper right corner.